About the Company:
sManager emerges as a transformative force in the digital landscape, offering a comprehensive mobile ERP solution tailored for Micro, Small & Medium Enterprises (MSMEs). With a unified app, it empowers users to effortlessly track sales, manage cash flow, oversee inventory, process orders, handle accounts, engage in digital banking, facilitate loan processing, and execute strategic digital marketing campaigns. Boasting an impressive user base of over 1 million subscribers, sManager is a key player in propelling the economic growth of MSMEs in Bangladesh. Rooted in the philosophy of “Start, Sale, Manage & Grow,” sManager not only facilitates business digitization but also serves as a catalyst for holistic community development. Beyond being a business growth agent, sManager represents a commitment to nurturing the resilience and sustainability of MSMEs. In driving the digitization of businesses, sManager is actively contributing to the economic empowerment and comprehensive development of communities in Bangladesh, making significant strides in reshaping the landscape for small and medium enterprises.
Key Contributions:
Team Leadership and Expansion: As the size of the data team increased, I assumed the responsibility of leading the Data Analytics and Customer Lifecycle Management (CLM) team. This involved cultivating a collaborative and innovative team environment.
Customer Lifecycle Management Strategy: Developed and executed comprehensive Customer Lifecycle Management strategies for both SaaS and E-Commerce platforms. These strategies aimed at enhancing user experiences and optimizing customer retention rates.
CLM Campaign Design and Monitoring: Executed CLM campaigns with a focus on design and performance monitoring. Utilized lifecycle management tools such as Clevertap to ensure targeted and effective campaigns, resulting in improved customer engagement.
Predictive Analytics Implementation: Implemented predictive analytics models across SaaS and E-Commerce systems, leveraging data insights to enhance overall system efficiency and support informed decision-making.
Technical Integration Leadership: Led technical integration initiatives to meet analytical requirements, ensuring seamless collaboration between the data analytics function and various technical teams within the organization.
Business KPI-Centric Strategic Planning: Formulated and piloted strategic plans and process flows with a strong emphasis on aligning with Business Key Performance Indicators (KPIs). This approach ensured that the team’s efforts directly contributed to overarching organizational goals.
Upskilling Initiatives: Proactively upskilled in critical areas such as Machine Learning, Customer Segmentation, Clevertap, and Leadership. These efforts reflected a commitment to staying at the forefront of emerging technologies and leadership practices.
Conclusion: My time at sManager.xyz was marked by dynamic leadership and a commitment to excellence in data analytics. From team expansion to the successful implementation of strategic initiatives, including predictive analytics and comprehensive CLM strategies, I actively contributed to the company’s growth. The proactive upskilling initiatives reflected my dedication to personal and professional development, ensuring a continuous and impactful contribution to the organization’s success.